Corporate Governance CharterCorporate Governance Charter
Majorel Group Luxembourg S.A., a global customer experience (CX) leader, held its second Annual General Meeting (“AGM”) on June 22, 2023.
The AGM has taken place. The audio webcast will be made available here shortly.
Remuneration PolicyRemuneration policy
Articles of AssociationArticles of Association
Otmane studied mechanical engineering with a focus on mechanics, fluid mechanics and oceanography at the Ecole Polytechnique in Paris, France and MIT in Boston, USA. He also studied telecommunications at the École Nationale Supérieure des Telecommunications in Paris, France. Otmane started his career in 1996 as security product manager at France Telecom before joining Siris as IP networks design manager in 1997. After several positions in the technical and IT departments at Oreka, Firstream and Alphyra, he became the head of the DELL offshore business center in Morocco in 2007, serving all French, Spanish, Italian speaking customers in Europe, the Middle East, Africa (EMEA) and Canada. From 2012 to 2014, Otmane served as the general manager at Bull in Mahgreb, supervising the Bull subsidiaries in Morocco, Algeria, Tunisia and Libya. He then joined Majorel’s predecessor businesses in 2015, where he served as managing director of different group companies until the end of 2019 and as board member until the end of 2020. From January 4, 2019 until August 30, 2019, he was managing director of Majorel Group Luxembourg S.à r.l. Since September 2019, he has served as director of Majorel Holding Nederland B.V., as CFSO at Majorel Group Luxembourg S.A. and as director for Majorel Africa S.A.
Pim Berendsen graduated from the University of Tilburg, the Netherlands, with a master’s degree in economics in 1998. In 1997, he joined Arthur Andersen, where he worked as an international tax advisor until 2000. Mr. Berendsen joined PostNL N.V. and its legal predecessors in 2000 to hold various positions in the Netherlands, the United Kingdom, China, Czech Republic and Italy, including financial director and successively managing director of the Data and Document Management and member of the executive committee of PostNL N.V.. Between 2013 and 2015, he was director for corporate development at Van Gansewinkel Group and returned to PostNL N.V. in 2015 to become member of the executive committee, responsible for international, growth, M&A and strategic projects. In 2018, he was appointed Chief Financial Officer and a member of the board of management.
Alongside his office as member of the Supervisory Board of the Company, Mr. Berendsen is, or was within the last five (5) years, a member of the administrative, management or supervisory bodies of and/or a partner in the following companies or partnerships outside Majorel Group:
- Endeit Investment Fund (member of the advisory board);
- Johan Cruyff Foundation (chairman);
- PostNL N.V. (member of the board of management); and
- Whistl UK Ltd. (non-executive director).
- PostNL N.V. (member of the executive committee).
Other than listed above, Mr. Berendsen has not been a member of any administrative, management or supervisory body of any other company or partnership outside Majorel Group within the last five (5) years.Audit Committee (Chairman)
Ms. Sonia Cheurfa is a graduate in Business Law from the Université of Toulouse, France and holds a post-graduate diploma from the Université Paris Assas, France.
She began her career at Vivendi as an associate in charge of governance and securities law at Vivendi. She then joined Ipsen as Head of corporate law and securities law.
In September 2013, she joined the Teleperformance Group as senior lawyer in charge of corporate law and became Senior Vice-President, Securities and Corporate law in June 2016. Since that same date, she is also acting as Secretary of the Board of Directors of Teleperformance SE, holding company of the Teleperformance Group.
Sonia Cheurfa holds directorships in various overseas subsidiaries of the Teleperformance Group. She does not hold any directorships in companies outside the Group.Audit Committee; Nomination & Compensation Committee
Mr. Dedieu started his career with Freshfields in Singapore in 1994, then as Asia Legal Counsel for the Danone Group. From 1998 to 2009 he worked for several strategy firms and banks in Asia, where he was Managing Director and Head of Family Services for Bank Julius Baer, before becoming a family officer in the UK in 2009. As MD of Julius Baer Asia, Mr Dedieu was in charge of services provided to single-family offices in emerging markets. Mr. Dedieu was the CEO of a UK-based family office for eight years, where he pioneered the adoption of the UN Principles for Responsible Investment (UN-PRI).
From 2018, he was also Group Managing Director of a Mauritius-based listed family holding and Managing Partner of Miltenberg Capital, a spinoff from a family group's asset management division. Miltenberg manages a sustainable fund of emerging and frontier markets equities.
Mr Dedieu is a Chartered Member of the UK Chartered Institute for Securities and Investments.
Mr Dedieu is currently the Chief Investment Officer of SAHAM Management Company (formerly SAHAM SA) as well as SAHAM Customer Relationship Investments Ltd, where he is responsible for the Asset Management function.
Alongside his office as member of the Supervisory Board of the Company, Geoffroy Dedieu is, or was within the last five (5) years, a member of the administrative, management or supervisory bodies of and/or a partner in the following companies or partnerships outside Majorel Group:
- Board member of Miltenberg Capital Ltd, a Mauritius company regulated as a fund manager by the Financial Services Commission of Mauritius.
- Board member and Group Managing Director of Gamma Civic Ltd, a public company listed on the Mauritius Stock Exchange.
In addition to the above, Mr. Dedieu is and was a member of the administrative, management or supervisory bodies of various, subordinate (current and former) Saham group companies.
Other than stated above, Geoffroy Dedieu has not been a member of any administrative, management or supervisory body of any other company or partnership outside Majorel Group within the last five (5)years.
Nomination & Compensation Committee
Moulay Mhamed Elalamy
Moulay Mhamed Elalamy graduated from the University of British Columbia, Vancouver, with a bachelor’s degree in commerce in 2012. Mr. Elalamy started his career in as an intern consultant for the Boston Consulting Group in Paris. He then worked as a private equity analyst with The Abraaj Group in Dubai and Istanbul, before joining SAHAM Assistance as general manager in Casablanca, Morocco, in 2014. In 2015, he became chairman of SAHAM Assistance (until 2017), transforming SAHAM Assistance from a national player into a large multinational enterprise by expanding its presence to 17 African countries, where it delivered medical and road-side assistance. At the same time, Mr. Elalamy joined SAHAM SA (until 2016) as general secretary, and SAHAM Agri (an agriculture venture) as Chief Executive Officer. Between 2017 and 2019, Mr. Elalamy served as Chief Executive Officer of SAHAM Assurance, a Moroccan publicly traded insurance company. He conducted the digital transformation of the company by creating a digital factory, which delivered end to end customer journey transformation for the 800.000 auto policy holders, from lead generation to claims management. In 2018, Mr. Elalamy led the sale of Saham Finances, the insurance division of Saham SA, for a $2 billion valuation. He is currently the Chief Executive Officer of the SAHAM Management Company (formerly SAHAM SA), where he was responsible for the creation of the Majorel partnership with Bertelsmann group.
Alongside his office as Chairman of the Supervisory Board of the Company, Moulay Mhamed Elalamy is, or was within the last five (5) years, a member of the administrative, management or supervisory bodies of and/or a partner in the following companies or partnerships outside Majorel Group:
- International Education Group – IEG (chairman);
- Medjool Star (chairman);
- Saham Immo (chairman);
- Saham Management Company (Chief Executive Officer);
- Saham Outsourcing Luxembourg (manager);
- Saham Outsourcing Services Fund (director); and
- Saham Customer Relationship Investments (manager).
- Saham Assistance (Chief Executive Officer, chairman, director);
- Saham Assurance Finances (director, general manager);
- Saham Assurance (director, Chief Executive Officer);
- Saham Management Company (Chief Executive Officer);
- Saham Immo (Chief Executive Officer);
- Saham S.A. (director); and
- Saham Pharma (managing director chairman).
In addition to the above, Mr. Elalamy is and was a member of the administrative, management or supervisory bodies of various, subordinate (current and former) Saham group companies.
Other than stated above, Moulay Mhamed Elalamy has not been a member of any administrative, management or supervisory body of any other company or partnership outside Majorel Group within the last five (5) years.Audit Committee
After graduation at ESCP Europe Business School, Cecile Falchier started her career as an auditor with PWC and as a Corporate Auditor at Rhône-Poulenc Group. She is 6 Sigma Blackbelt certified and Chartered Accountant.
Mrs Falchier has more than 25 year experience in International Finance leadership positions and in integration and transformation program management, in France and in Germany, in global companies such as General Electric, Carrier (United Technologies), Sanofi, Pfizer, before joining Teleperformance in 2010 as EMEA CFO.
Accomplished International CFO and member of Executive leadership committees and TLS Boards, Cécile Falchier was appointed in 2019 Group CFO of TLS Contact , a Teleperformance Specialized Services business unit. She is TLSWomen Chairman.
Benoit Gabelle holds a Master of Sc. from the SKEMA Business School, France, with specialization in Financial Markets.
Mr. Gabelle is currently Deputy Chief Financial Officer of the Teleperformance Group, a company he joined in 2022. In this role he oversees Financial Reporting & Consolidation, Corporate Accounting, Tax and Finance transformation. Benoit was involved in the structuration and the execution of the acquisition of Majorel by Teleperformance, notably on the financial information, tax and other related aspects. Benoit currently holds several positions as administrator of Teleperformance Group entities globally.
Prior to joining Teleperformance Group, Benoit was a Partner in the Big 4 firm EY where he was the Head of the Transfer Pricing team of EY in France and a member of the EY Tax management committee. He spent more than 10 years at EY developing the practice and in particular working on aspects surrounding financial transactions. Benoit is a regular lecturer in international courses on international tax landscape as well as operational finance implications, notably with the University of Vienna, Austria. He also participated in the publication of articles and books on transfer pricing, notably some publications from the IBFD, the Netherlands. Prior to EY, Benoit worked within another Big 4 firm, in France and in Hong Kong.Audit Committee; Nomination & Compensation Committee
Laureen Kouassi-Olsson holds a Master in Science of Management (MSc) with a specialization in Corporate Finance and Capital Markets from the EM Lyon Business School and is an alumna of Harvard Business School. Ms. Kouassi-Olsson is the founder and Executive Chair of Birimian Holding, an operational investment company dedicated to luxury and premium African heritage brands. She is a seasoned executive in the African financial services and private equity industries. She has over a decade of experience in investing in private companies and financial institutions on the African continent with positions at Lehman Brothers in London, Proparco, subsidiary of the French Development Agency and Amethis, leading French private equity fund dedicated to the African private sector and supported by the Edmond de Rothschild Group. Her professional achievements and commitments have gained significant recognition within the African financial services and private equity industries. Ms. Kouassi-Olsson has been recognized as one of the 100 most influential African Women and has been laureate of several Top 100 African Young Leader Rankings.
Alongside her office as member of the Supervisory Board of the Company, Ms. Kouassi-Olsson is, or was within the last five (5) years, a member of the administrative, management or supervisory bodies of and/or a partner in the following companies or partnerships outside Majorel Group:
- Birimian Holding Limited (founder and executive chair);
- ARISE Integrated Industrial Platforms (ARISE II P) (member of the advisory board);
- Union Bancaire pour le Commerce et l’Industrie (UBCI) (independent director); and
- Orange Abidjan Participations (independent director and chair of risk committee).
- Amethis Africa Finance (financial institutions and West Africa office head);
- Amethis West Africa (executive director);
- Fidelity Bank Ghana Limited (non-executive director and chair of risk committee);
- Ciel Finance Limited (non-executive director);
- NSIA Participations SA (non-executive director); and
- Petro Ivoire SA (non-executive director).
Other than listed above, Ms. Kouassi-Olsson has not been a member of any administrative, management or supervisory body of any other company or partnership outside Majorel Group within the last five (5) years.Nomination & Compensation Committee (Chairwoman)
Mr. Olivier Rigaudy is a graduate of the Paris Institut d’études politiques and holds a Masters’ degree in Business Law and a Postgraduate Accounting Studies Diploma (DECS). He began his career in the Audit Department at KPMG. He then joined the Finance Management of the Pechiney Group in the Mergers & Acquisitions Department before serving as Director of Finance and Investors Relations at Club Méditerranée in 1992. He served as Chief Financial Officer of the Castorama (Kingfisher) Group from 1999 to 2003 and as Corporate Secretary of Conforama from 2004 to 2009.
He joined the Teleperformance Group in February 2010 as Group Chief Financial Officer and was appointed Deputy Chief Executive Officer of Teleperformance SE on October 13th, 2017.
Mr. Rigaudy holds directorships in various French and overseas subsidiaries of the Teleperformance Group (65 companies). He does not hold any directorships in companies outside the Group.Audit Committee; Nomination & Compensation Committee
Mr. Bhupender Singh was born on December 14th, 1972. He earned his MBA from IIM Ahmedabad and a B-Tech from IIT Delhi. He was awarded Institute Gold medal at IIM and Institute Silver Medal at IIT for his academic achievements.
Mr. Singh is currently serving as director of Teleperformance SE and as Deputy CEO, in addition of his responsibilities as the Group President of Transformation. He particularly heads the group’s internal and external transformation from a leading omnichannel customer experience company to a global leader in Digital Integrated Business Services. He is also serving as a Director of Teleperformance SE.
Before assuming his current role, Mr. Singh was the Chief Executive Officer of Intelenet Global Services, acquired by Teleperformance in 2018. He had become part of Intelenet in 2007 upon the acquisition of Travelport India Service Operations, where also he served as Chief Executive Officer. Prior to that, he has worked at prominent consulting firms including McKinsey and Booz Allen Hamilton, Inc. Throughout his 24-year career, he has led critical assignments focused on business turn-around and transformation, growth strategies, and mergers and acquisitions.